Email Marketing Management
Drive growth, retention and customer loyalty with bespoke CRM marketing strategies.
At 303, we partner with premium and luxury brands to deliver strategic CRM marketing that drives revenue, increases customer lifetime value, and elevates brand loyalty.
360 CRM Strategy
At 303 we go beyond campaign execution to deliver end-to-end CRM strategies that align with your broader brand goals.
From acquisition to post-purchase, we design journeys that speak to your customers at every stage of their lifecycle.
CRM audits & roadmap planning
Lifecycle and flow architecture
Channel strategy (Email, SMS, Loyalty Programs)
Cross-functional alignment with Paid & Social.
Segmentation and Personalisation
We craft highly personalised CRM experiences through advanced segmentation and targeting strategies.
By understanding your customers’ behaviours, preferences, and lifecycle stages, we ensure every message feels timely, relevant, and brand-aligned.
From dynamic audience profiles to real-time triggers, we help you build meaningful connections that drive engagement and long-term value.
Advanced audience segmentation & profiling
Behavioural and lifecycle-based targeting
Personalised messaging across email and SMS
Creative and Copy
Everything we create is designed to align with your brand’s aesthetic and tone of voice.
With a full in-house creative team, we build standout designs and compelling copy that connects and converts.
Custom email templatesBrand-aligned creative & copywritingImagery and gifs created for email A/B testing & optimisation for performance
Flows and Campaigns
From automated journeys to high-impact campaigns, we plan and execute CRM activity designed to convert and retain.
Our data-led approach ensures every touchpoint is optimised for performance, blending strategic planning, creative delivery, and continuous testing to get the best results from your email and SMS channels.
Email & SMS automation flows (e.g. welcome, cart abandonment, post-purchase)
Full-funnel campaign strategy & execution
Ongoing A/B testing and performance optimisation
Reporting and Insights
We believe great CRM work should deliver measurable results.
That’s why we build clear, actionable reporting frameworks that track performance, highlight key learnings, and inform future strategy.
Custom reporting dashboards
Monthly campaign and flow performance reviews
Insights to guide strategy and iteration
Recommendations based on behavioural trends
Why CRM Matters for Premium Brands?
In the luxury space, customer relationships are everything. CRM marketing gives you the tools to build those relationships at scale, all while maintaining the sense of exclusivity and personalisation your audience expects.
Our work focuses not just on short-term conversions, but on building long-term brand affinity. With the right retention strategy in place, your CRM channels become a key growth driver and turn one-time buyers into loyal brand advocates.
brands?
Email marketing allows luxury brands to build strong, direct relationships with customers while maintaining exclusivity.
It’s a cost-effective way to drive revenue, increase lifetime value, and deliver highly personalised experiences that reflect your brand’s prestige.
Luxury audiences expect exclusivity, personalisation, and brand alignment in every interaction.
Unlike mass-market campaigns, luxury email marketing focuses on quality over quantity, refined creative, and tailored customer journeys.
Campaigns that perform well include personalised product recommendations, VIP loyalty updates, exclusive event invitations, and storytelling-led product launches.
Automated flows like welcome, cart abandonment, and post-purchase also play a vital role in retention.
Yes. We build fully integrated CRM strategies that combine email, SMS, and loyalty programmes.
SMS works particularly well for high-intent, time-sensitive messages, while email nurtures long-term brand affinity.
We focus on both performance and brand health. Key metrics include open rates, click-through rates, conversion, and customer lifetime value, as well as retention and engagement over time.
Wildman
Wildman customises watches from the finest horological brands including Rolex, Audemars Piguet and Patek Philippe. They were looking to showcase their bespoke offering in a more engaging way to new audiences, as well as building longer term relationships with their customers through email marketing.
Attributed revenue through email marketing
Email Open Rates
CTR
Ready to Grow?
